CANCELLATION/RESCHEDULE
• Appointments canceled or rescheduled within 48 hours of the scheduled service will incur a fee of 50% of the appointment total, which will be charged to the card on file.
• Future appointments cannot be scheduled until the cancellation fee is paid.
LATE ARRIVAL
• If you arrive late, we will do our best to accommodate your appointment within the remaining time available during the first 15 minutes of your scheduled service. However, as we run on a very tight schedule, certain services may not be possible to complete in the shortened timeframe.
• Arriving more than 15 minutes late will result in forfeiture of your appointment. The appointment will be canceled, and the cancellation fee must be paid before rebooking.
NO-CALL/NO-SHOW
• Failure to show up or notify us of a cancellation will result in being unable to book any future appointments.
REMOVED YOUR HAIR EXTENSIONS
• If you are pre-booked for the year but decide to remove your hair extensions at any point, a $50 non-refundable deposit will be required to continue to secure each future move-up appointment. Please note that once scheduled, these appointments will be final and cannot be cancelled or rescheduled
If you are unable to make a pre-booked appointment, we will do our best to reschedule you. However, if this is not possible, we can provide you referrals to other stylists in the area
IF YOU ARE UNWELL WE KINDLY ASK THAT YOU RESCHDULE YOUR APPOINTMENT. CLIENTS ARRIVING SICK WILL BE ASKED TO GO HOME AND RESCHEDULE
REFUNDS & TRANSFERS
All services, deposits, and fees are non-refundable, non-exchangeable, and non-transferable
For more details, please review our full policies on Instagram at @_modernblonde
All policies will be strictly enforced to ensure the best experience for all clients
Thank you for understanding and respecting these guidelines